Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Tasks
Attend or make presentations at community events to promote funeral home services or build community relationships.
Conduct market research and analyze industry trends.
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
Negotiate contracts for prearranged funeral services.
Offer counsel and comfort to families and friends of the deceased.
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
Schedule funerals, burials, or cremations.
Sell funeral services, products, or merchandise to clients.
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
Set prices or credit terms for funeral products or services.
Complete and maintain records such as state-required documents, tracking documents, or product inventories.
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
Explain goals, policies, or procedures to staff members.
Identify skill development needs for funeral home staff.
Interview and hire new employees.
Schedule work hours for funeral home or contract employees.
Work Values
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.