Loan Interviewers And Clerks

Loan Interviewers and Clerks

Description

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Tasks

Verify and examine information and accuracy of loan application and closing documents.
Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Answer questions and advise customers regarding loans and transactions.
Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
Present loan and repayment schedules to customers.
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
Check value of customer collateral to be held as loan security.
Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.
File and maintain loan records.
Schedule and conduct closings of mortgage transactions.
Accept payment on accounts.
Submit loan applications with recommendation for underwriting approval.
Order property insurance or mortgage insurance policies in order to ensure protection against loss on mortgaged property.
Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.
Establish credit limits and grant extensions of credit on overdue accounts.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Speech Clarity: The ability to speak clearly so others can understand you.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision: The ability to see details at close range (within a few feet of the observer).

Work Activities

Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

Work Context

Telephone: How often do you have telephone conversations in this job?
Face-to-Face Discussions: How often do you have to have face-to-face discussions with individuals or teams in this job?
Contact With Others: How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Indoors, Environmentally Controlled: How often does this job require working indoors in environmentally controlled conditions?
Importance of Being Exact or Accurate: How important is being very exact or highly accurate in performing this job?
Time Pressure: How often does this job require the worker to meet strict deadlines?
Deal With External Customers: How important is it to work with external customers or the public in this job?
Work With Work Group or Team: How important is it to work with others in a group or team in this job?
Letters and Memos: How often does the job require written letters and memos?
Electronic Mail: How often do you use electronic mail in this job?

Interests

Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Integrity: Job requires being honest and ethical.
Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Initiative: Job requires a willingness to take on responsibilities and challenges.
Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Analytical Thinking: Job requires analyzing information and using logic to address work-related issues and problems.
Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Office Clerks, General

Lay Titles

Administrative Assistant

Closer

Closing Agent

Closing Coordinator

Credit Clerk

Disbursement Clerk

Document Coordinator

Document Processor

Eligibility Clerk

Funding Specialist

Investigator

Loan Analyst

Loan Assistant

Loan Clerk

Loan Closer

Loan Coordinator

Loan Counselor

Loan Expediter

Loan Inspector

Loan Officer

Loan Originator

Loan Processing Supervisor

Loan Processor

Loan Representative

Loan Secretary

Mortgage Broker

Mortgage Clerk

Mortgage Closing Clerk

Mortgage Loan Closer

Mortgage Loan Interviewer

Mortgage Loan Officer

Mortgage Loan Processor

Mortgage Processing Clerk

Mortgage Processor

Mortgage Underwriter

Office Manager

Opener

Post Closer

Processing Manager

Processor

Production Assistant

Retail Mortgage Processor

Sales Support Specialist

Underwriter

National Wages and Employment Info

Median Wages (2008):: $16.98 hourly, $35,310 annual.

Employment (2008):: 192,010 employees